Privacy Policy

Effective Date: April 17, 2025

Plawa Laguna Bali is committed to safeguarding your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information in accordance with applicable data protection laws.

1. Definitions

• Personal Data: Information that identifies or can be used to identify an individual, directly or indirectly.

• Data Controller: An entity that determines the purposes and means of processing personal data.

• Data Processor: An entity that processes personal data on behalf of the Data Controller.

• Data Subject: An individual whose personal data is processed.

2. Types of Personal Data Collected

We may collect the following categories of personal data:

• Identity Data: Name, date of birth, gender, nationality, identification numbers (e.g., passport, driver’s license).

• Contact Data: Email address, phone number, mailing address.

• Transaction Data: Details about payments to and from you, booking details.

• Usage Data: Information about how you use our website, products, and services.

• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

Note: We do not intentionally collect sensitive personal data (e.g., health information, religious beliefs).

3. How We Use Your Personal Data

Your personal data may be used for the following purposes:

• To Provide Services: Processing bookings, managing payments, and providing customer support.

• Marketing: Sending promotional materials, newsletters, and special offers, subject to your preferences.

• Improving Services: Analyzing data to improve our website, products, and services.

• Legal Obligations: Complying with legal and regulatory requirements.

4. Disclosure of Personal Data

We may share your personal data with:

• Service Providers: Third parties who provide services on our behalf, such as payment processing and IT support.

• Legal Authorities: When required by law or to protect our rights.

We ensure that any third parties with whom we share your data are obligated to protect your information and use it solely for the purposes specified by us.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

6. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Plawa Laguna Bali

Jl. Munduk Tengah No.55, Pererenan, Kec. Mengwi, Kabupaten Badung, Bali 80351, Indonesia

Email: reception@plawalagunabali.com

Phone: +62 811-3960-9664

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Effective Date: April 17, 2025

By booking a stay at Plawa Laguna Bali, guests agree to the following terms and conditions.

1. Check-in & Check-out

• Check-in time: From 3:00 PM

• Check-out time: Until 12:00 PM

• Guests are required to present a valid photo ID and credit card upon check-in.

• If arriving after 8:00 PM, please inform the property in advance regarding your estimated arrival time.

• Early check-in and late check-out are subject to availability and may incur additional charges.

2. Age Policy & Occupancy

• Children are not allowed.

• The minimum age for check-in is 16 years old.

• Extra beds are not available.

• Pets are not allowed.

3. Cancellation & Changes

• You may cancel free of charge up to 7 days before arrival.

• If you cancel within 7 days of arrival, you will be charged the cost of the first night.

• In case of no-show, the no-show fee equals the cancellation fee.

• Date changes made more than 7 days before arrival are permitted without penalty, subject to availability.

• Refunds, when applicable, are processed upon guest request and may take 7–10 business days depending on the payment provider.

4. Bookings via Third-Party Platforms

Plawa Laguna Bali is not responsible for errors, discrepancies, or misunderstandings arising from bookings made through third-party platforms (such as online travel agencies). Guests are encouraged to confirm all booking details directly with the hotel if in doubt.

5. Damage & Liability

Guests are financially responsible for any damage caused to the room or hotel property during their stay. Compensation will be determined based on an assessment made by our management team.

In cases where the damage renders the room or facility unusable for future guests, the responsible party will also be liable for loss of use charges, calculated based on our standard nightly rate.

6. Force Majeure

In the event of force majeure situations (e.g., natural disasters, government restrictions, or unexpected property issues), Plawa Laguna Bali reserves the right to offer alternative solutions, such as:

• A full refund without penalty,

• A room type change, or

• Date rescheduling, depending on availability.

For any questions regarding these Terms & Conditions, please contact:

Email: reception@plawalagunabali.com

Phone / WhatsApp: +62 811-3960-9664