Privacy Policy
Plawa Laguna Bali is committed to safeguarding your personal data — this policy outlines how we collect, use, disclose, and protect your information in accordance with applicable data protection laws.
1. Definitions
- Personal Data — information that identifies, or can be used to identify, an individual, directly or indirectly.
- Data Controller — an entity that determines the purposes and means of processing personal data.
- Data Processor — an entity that processes personal data on behalf of the Data Controller.
- Data Subject — an individual whose personal data is processed.
2. Types of personal data collected
- Identity Data — name, date of birth, gender, nationality, identification numbers (e.g. passport, driver’s licence).
- Contact Data — email address, phone number, mailing address.
- Transaction Data — details about payments to and from you, and booking details.
- Usage Data — information about how you use our website, products, and services.
- Marketing & Communications Data — your preferences in receiving marketing from us and your communication preferences.
Note: we do not intentionally collect sensitive personal data (e.g. health information, religious beliefs).
3. How we use your personal data
- To provide services — processing bookings, managing payments, and providing customer support.
- Marketing — sending promotional materials, newsletters, and special offers, subject to your preferences.
- Improving services — analysing data to improve our website, products, and services.
- Legal obligations — complying with legal and regulatory requirements.
4. Disclosure of personal data
We may share your personal data with:
- Service Providers — third parties who provide services on our behalf, such as payment processing and IT support.
- Legal Authorities — when required by law or to protect our rights.
We ensure that any third parties with whom we share your data are obligated to protect your information and use it solely for the purposes specified by us.
5. Data security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
6. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Terms & Conditions
By booking a stay at Plawa Laguna Bali, guests agree to the following terms and conditions.
1. Check-in & check-out
- Check-in time: from 3:00 PM.
- Check-out time: until 12:00 PM.
- Guests are required to present a valid photo ID and credit card upon check-in.
- If arriving after 8:00 PM, please inform the property in advance of your estimated arrival time.
- Early check-in and late check-out are subject to availability and may incur additional charges.
2. Age policy & occupancy
- Children are not allowed — the minimum age for check-in is 16 years old.
- Extra beds are not available.
- Pets are not allowed.
3. Cancellation & changes
- Cancellation and change terms depend on the rate you book. Each rate (for example, flexible or non-refundable) carries its own policy, which is shown clearly during booking before you confirm.
- Depending on the selected rate, a cancellation or change may incur a charge of up to 100% of the total reservation value. Non-refundable rates are charged in full and cannot be refunded.
- The exact cancellation, change, and refund conditions for your booking are stated at the time of reservation and sent to you by email in your booking confirmation.
- In case of a no-show, the charge equals the cancellation fee applicable to the booked rate.
- Date changes are subject to availability and to the terms of your rate; a difference in price may apply.
- Refunds, where applicable under your rate, are processed upon request and may take 7–10 business days depending on the payment provider.
4. Bookings via third-party platforms
Plawa Laguna Bali is not responsible for errors, discrepancies, or misunderstandings arising from bookings made through third-party platforms (such as online travel agencies). Guests are encouraged to confirm all booking details directly with the hotel if in doubt.
5. Damage & liability
Guests are financially responsible for any damage caused to the room or hotel property during their stay. Compensation will be determined based on an assessment made by our management team. Where damage renders a room or facility unusable for future guests, the responsible party will also be liable for loss-of-use charges, calculated based on our standard nightly rate.
6. Force majeure
In the event of force majeure situations (e.g. natural disasters, government restrictions, or unexpected property issues), Plawa Laguna Bali reserves the right to offer alternative solutions, such as a full refund without penalty, a room-type change, or date rescheduling, depending on availability.
